Gold Support

On-Site Support plan

Leverage Information Systems’ video practice is committed to providing exceptional service and support to our customers.  As part of that commitment, we offer two service support plans: Silver and Gold.  Each is tailored to provide the right amount of support for your video systems.  Our Gold plan featuring on-site support is described below.

Leverage Information Engineering will remotely diagnose reported system failures, and provide resolution. Support is predicated upon establishing VPN connectivity and appropriate access to the Customer’s network. As necessary, Leverage Information Engineering will deploy an Engineer on site for resolution.

• Response Time to initial call: 1 hour
• Engineer on site: Next Business Day
• Parts Coverage: All parts are covered under this plan. The only exceptions are standard consumable items such as batteries, access cards, etc.
• Items Not Covered: Any damage caused by misuse, abuse, accident, disaster, fire, flood, water, wind, lightning and Acts of God. Also, any items designed to fail in order to protect equipment, such as power and/or lightening suppressors.